Privacy Policy
Your privacy matters to us at Forest Bridge Hub
Information We Collect
When you reach out about corporate floral arrangements or gift services, we gather details you voluntarily supply. This includes your full name, company name, email, phone, delivery addresses, and any specific floral specifications. Payment data is collected at checkout and handled securely by our payment partners.
For corporate clients, we may also obtain extra business details like company registration information, preferred delivery timelines, and budget guidelines to tailor our services to your needs.
Our site automatically gathers certain technical data when you visit, such as IP address, browser, device details, and your navigation path. We use this to enhance site performance and learn how clients locate our services.
How We Use Your Information
We mainly use your personal data to process orders, arrange deliveries, craft custom arrangements, and communicate about your service needs.
We also use information to enhance our offerings and website experience. This helps us identify which corporate floral services matter most to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Forest Bridge Hub respects your privacy and does not sell your personal data to outsiders. We share information only when needed to deliver our services or when required by law.
We may disclose essential information to trusted service partners who assist in running our operations, including delivery partners, payment processors, and IT service providers. These partners are contractually bound to safeguard your data and use it solely for the services they perform for us.
We may disclose information if compelled by law, a court order, or government request. We may also share it to protect our rights, property, or safety, or the safety of customers and staff.
Data Security Measures
We treat the protection of your personal information with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This encompasses secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data transmissions to guard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is restricted to staff who require it to deliver services.
Although we employ robust security measures, no online transmission method is completely secure. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by the data type and the purpose of collection.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service interaction
- Payment transaction records: around seven years for tax and accounting needs
- Website analytics data: roughly two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or about two years of inactivity
Cookies and Website Tracking
We use cookies and similar technologies to enhance your browsing experience and learn how visitors interact with our site. Cookies enable us to retain your preferences and assess site performance.
You can manage cookie preferences in your browser settings. Note that turning off some cookies may affect how the site functions. For full details about our cookie practices, please see our Cookie Policy.
Third-Party Links
We may include links to third-party sites or services. This privacy policy covers only Forest Bridge Hub and our site. We are not accountable for the privacy practices of external websites.
We encourage you to check the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or applicable laws. When substantial updates occur, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Forest Bridge Hub Privacy Team
15 Flower Market, Covent Garden, London
London, United Kingdom WC2E 8FA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within five business days.